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2 Refunds and Returns

2.1 Returning Damaged Goods

In the unlikely event that you receive your goods in damaged or faulty condition you are entitled to a full refund or replacement at no extra cost (this does not affect your statutory rights). If your goods have been damaged in transit or are not of satisfactory quality on arrival then complaint must be made within five working days of receipt.

If the above occurs please follow these steps:
a) Contact us immediately via our Customer Service Section stating the product(s), the problem and your order number and await instruction.
b) Please keep all original packaging & receipts.

2.2 Returning Non-Faulty Goods

We cannot guarantee the suitability of a product for a particular purpose. Any and all information regarding the products documented on this site is intended as a guide only. GigGear can accept no liability for damages of any sort resulting from the use of any information or product obtained from GigGear.co.uk or sister sites.

The consumer has the right to a seven day "cooling off" period. This entitles the consumer to the right to cancel their order within seven days without giving a reason and receive a full refund.
In such cases we must be contacted within seven days (starting from the day of receipt of the goods) via our Customer Service Section or by telephone.
The "cooling off" period does not apply to perishable goods or products which are unsealed, used or damaged by the customer or products which have been ordered specially for the customer. You may be able to return goods which have been opened or unsealed but only with our consent and with an agreed restocking fee of up to 10% for applicable goods.
The customer will be liable for all transport costs and any returned product must be returned with its original packaging and in an "as new" condition.

 

2.3 If Goods Become Defective

If goods become defective under warrantee, GigGear will remedy the problem by either repair, or if necessary, replacement of the goods within a reasonable period of time.

If goods become defective within fourteen days of receipt, and under warrantee conditions, GigGear will either collect the goods from the original delivery address (UK Mainland only) or refund reasonable and agreed costs incurred by the customer in the return carriage of the goods (UK Mainland only).
If goods become defective after fourteen days of receipt, it is the customers responsibility for the return and all shipping costs of the faulty goods.
GigGear will not accept warranty claims via a third party.

Please note that it is the responsibility of the customer to ensure that all items are sufficiently packaged before return.

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