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VAT Discount

All applicable items on our website and in our stores will be charged with the new VAT rate of 15% from the 1st of December.

Gibson

GigGear are now official Gibson dealers. Models are arriving as we speak including the V.O.S Les Pauls, the HD6.X Pro Digital Les Paul and ES-335's. Keep in touch via our webpage or stores to keep up to date.

Roland V-Drum Day

Come and check out the latest Roland V-Drums offerings in-store on Saturday 18th October.

B.C Rich

The full range of B.C Rich guitars and basses are now available. No other guitar grabs the attention like a B.C. Rich.

Washburn Guitars

A great range of Washburn guitars, basses, banjos and mandolins now available at GigGear.co.uk - all at low prices.

More News >

Terms & Conditions

1. Post, Packing and Availability

1.1 Post & Packing
Any postage and packing charges which are made are calculated by the weight of the goods ordered. This charge will be shown in your shopping basket.

1.2 Availability
Information on availability will be given as accurately as possible and will not form any part of any legally binding contract.

As a guide, the stock status of a product is shown within the descriptions of each product and is linked to a pop-up description of the Stock Status in question

2. Refunds, Returns & Complaints

2.1 Damaged Goods
In the unlikely event that you receive your goods in damaged or faulty condition you are entitled to a full refund or replacement at no extra cost (this does not affect your statutory rights). If your goods have been damaged in transit or are not of satisfactory quality on arrival then complaint must be made within five working days of receipt.

If the above occurs please follow these steps:
a) Contact us immediately via our Customer Service Section stating the product(s), the problem and your order number and await instruction.
b) Please keep all original packaging & receipts.

2.2 Returning Non-Faulty Goods
We cannot guarantee the suitability of a product for a particular purpose. Any and all information regarding the products documented on this site is intended as a guide only. GigGear can accept no liability for damages of any sort resulting from the use of any information or product obtained from GigGear.co.uk or sister sites.

The consumer has the right to a seven day "cooling off" period. This entitles the consumer to the right to cancel their order within seven days without giving a reason and receive a full refund.
In such cases we must be contacted within seven days (starting from the day of receipt of the goods) via our Customer Service Section or by telephone.
The "cooling off" period does not apply to perishable goods or products which are unsealed, used or damaged by the customer or products which have been ordered specially for the customer. You may be able to return goods which have been opened or unsealed with our consent and with an agreed restocking fee.
The customer will be liable for all transport costs and any returned product must be returned with its original packaging and in an "as new" condition.


2.3 If Goods Become Defective
If goods become defective under warrantee, GigGear will remedy the problem by either repair, or if necessary, replacement of the goods within a reasonable period of time.

If goods become defective within fourteen days of receipt, and under warrantee conditions, GigGear will either collect the goods from the original delivery address (UK Mainland only) or refund reasonable and agreed costs incurred by the customer in the return carriage of the goods (UK Mainland only).
If goods become defective after fourteen days of receipt, it is the customers responsibility for the return of the faulty goods.
GigGear will not accept warranty claims via a third party.

Please note that it is the responsibility of the customer to ensure that all items are sufficiently packaged before return.

2.4 Complaints
If you have a complaint with any part of the service offered on the GigGear Web Site please send details via our Customer Service Section.
You can expect a reply within five days to inform you of the actions and expected time required to resolve the complaint.

Alternatively you can call us on 0845 838 2203 where we will be happy to assist. Lines are open 9.00am - 5.00pm Mon - Fri. (Calls are charged at standard local rate.)

 

3 Pricing & Ordering

3.1 Pricing
1) The prices and special offers and promotions advertised on this web site are solely for purchases made online and will not be matched at any GigGear store.
2) Every effort is made to ensure that all pricing on the web site is accurate. If a pricing error is discovered we will not be obliged to supply goods at the incorrect price.

3.2 Ordering
1) All orders made by you through the web site are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in such circumstances.
2) After submitting an order to us you will be sent an order acknowledgement email with your order number and details of the goods that you have ordered. Note that this email is an acknowledgement and is not an acceptance of your order.
3) Acceptance of your order and the formation of a contract between us will only take place when the goods are billed for and dispatched. Please note that for orders containing multiple items, each item must be billed for and dispatched for the order of that item to be accepted.

3.3 Our Payment System
When an order is made, the details of your credit/debit card are checked against the information you supplied. A check of available funds is then made followed by an allocation of those funds. This allocation lasts for approximately two to three days. Note that no funds will be debited from your account until goods are dispatched.

3.4 Part Shipping
It may on occasion be necessary to ship an order in part. We will do our utmost to contact you via email or telephone before we do so.

3.5 Price Matching
To request an online price match please contact us via our Customer Service Section remembering to let us know the product you are interested in, the price your have seen it for including post and packing, the company name and URL.
A price match cannot be considered after an order has been made.

Security & Privacy

All sensitive information is handled via our secure server which makes use of state of the art 128-bit SSL (Secure Socket Layer) technology. This means that any sensitive infomation, such as credit card numbers or addresses, is encrypted to prevent others from viewing it. You may voice any questions and concerns regarding security via our Customer Service Section.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons:
1) To process your order
2) To provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any future marketing email from us. Your details will not be revealed to any third parties.
The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent.
Any personal information which we hold will be held securely in accordance with our internal security policy.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
GigGear's online shopping basket uses "cookies". These "cookies" are not used to collect or store any personal information.
If you have any questions/comments about privacy, you should contact us via our Customer Service Section.

 

 

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