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Personalised multi-point setup included

Before dispatch, your instrument will be treated to a full setup. That's not a quick tweak, but a full multi-point setup by an experienced guitar technician who will check and adjust every single thing on your guitar, bass, ukulele or banjo to ensure it is performing at its absolute best.

This is not a quick process but we believe every instrument should go through our process to acheive an exacting standard of playability.


We start with the frets on your instrument. All guitar necks move and change over time so we will make sure that your frets are nice and flat as we go up the neck. We don't want any high or low spots as this will mean your guitar will need a higher than optimum action and potentially suffer with fret buzz.

We check and properly profile the playing surface of the frets and then make sure the fret ends are finished off properly. The fret is then polished to ensure smooth string bending.

Truss Rod

Then it's on to the truss rod. This metal rod differs from guitar to guitar (some guitars such as classical guitars don't usually have a truss rod!) and basically controls the "relief" or curve of the neck. Not enough relief and your strings won't have enough clearance over the other frets when playing. Too much relief and you'll have a high action which gets worse as you go up the neck.

The heavier the strings then the more the truss rod needs to work. Proper adjustment in the workshop means that the action will be just right for the strings fitted to your guitar.

Top Nut

The top nut is super important and is one of the two open contact points of your guitar. The technician will check and cut each slot to make sure the strings both run freely but are not sitting in a slot that's too big.

The top nut also plays a big part in the action of your guitar so we'll hit that sweet spot between too low and too high.


Another really important part of your guitar!

On an acoustic, the saddle is cut to the correct height making sure the bottom is 100% flat and straight. This means the string can transfer its vibration properly into the body of your guitar.

For electric guitars, the saddles are adjusted to ensure your intonation is perfect. We will also match the saddles to the radius of your fretboard.

Bridge / Tremolo

The bridge affects the break angle and string height of your guitar and is also responsible for holding your saddles.

For a guitar with a Floyd Rose tremolo system or similar, the spring tension has to be just right to allow the tremolo to return to its "zero point" and keep everything in tune.

For guitars with standard tremolos, we can set it to float and be used both up or down like a true tremolo or we can lock the trem block back so the tremolo will only go downwards.... the choice is yours!


Intonation is the measure of how in-tune the guitar string is across the length of the fretboard and a guitar with badly set intonation will get more and more out of tune as the string is shortened when you play.

Tiny adjustments are made to each string where applicable to adjust its length and ensure that the intonation is set just right.

Overall Action

Once all the above has been completed, the guitar is checked for playability and fine adjustments are made. This step brings everything together and means your guitar will be set up optimally.

Machine Heads

Every machine head is operated and checked for function. We need to ensure that the machine heads operate smoothly.


All the functions of your guitar are checked to ensure everything is working as intended.

For acoustic guitars we will check the functions of the EQ system and controls as weel as check the internal cabling and jack socket.

For electric guitars, all the pickups are checked for function and tonal response. All controls and switches are operated to ensure they are functioning properly. The jack socket is checked.

Other Parts

All other parts such as strap pins, bushings, tuning buttons etc are fully checked.


All our instruments get the same premium treatment wether you purchase online or instore.

If you have purchased online, your guitar will be carefully packed ready for dispatch. You will receive a tracking link via email.

Happy playing :)

Faith High Gloss Series - FVHG Venus Cutaway Electro

This item has now been discontinued. Browse our website for alternatives or feel free to contact us on 01279 432 900 for further advice.
Description Reviews (1) Questions

The Faith High Gloss Series FVHG Venus cutaway Electro is an all-solid concert sized electro acoustic guitar with cutaway.

Featuring a solid Engleman Spruce top coupled with solid Rosewood back and sides, the FVHG Venus offers the perfect combination of tone and playability. The solid Spruce delivers a clear, bright tone whilst the Rosewood adds depth, clarity and fullness. Together, they allow this smaller bodied guitar to deliver a big sound.

The satin finished neck is constructed from solid Mahogany and features a comfortable shallow C profile. The fretboard is Ebony and features an inlaid Faith ‘F’ at the 12th fret.

The headstock features an Ebony veneer inlaid with the Faith logo. This also is fitted with a set of gold Grover Rotomatic tuners with Ebony buttons.

Featuring an all-over High Gloss finish on the body, the FVHG looks as good as it sounds. Details such as flamed Maple binding, inlaid Ebony bridge pins and an inlaid Abalone rosette help to reinforce its high end look.

On-board electrics come from Fishman with an INK3 Preampand an undersaddle pickup.

To complete the package, the Faith High Gloss Series FVHG Venus comes in a high quality, fitted, Faith hard case.

  • Grand auditorium
  • Solid Engelmann Spruce top
  • Solid Rosewood back and sides
  • Solid Flamed Maple binding
  • Quarter-Sawn Spruce bracing
  • 5mm Abalone with Fibre Border rosette
  • Mahogany neck
  • Satin neck finish
  • PJE Bolt-On Design neck joint
  • Macassan Figured Ebony fingerboard
  • 16" Fingerboard Radius
  • M.O.Pearl 'F' at 12th Fret inlay
  • Grover Rotomatic Gold machine head
  • Tusq Nut / Saddle
  • Nut 43mm / String Spacing 55mm
  • Macassan Figured Ebony bridge
  • Macassan Figured Ebony bridge pins with Abalone Dots
  • Hi Gloss Top Back & Sides
  • Faith Hardcase
  • Fanned bridge pin layout for increased stability
  • Ebony headstock veneer and heel cap
  • Fishman INK3 Preamp with undersaddle pickup
Reviews (1)

What a fantastic guitar! I've got some very expensive American made acoustic guitars in my small collection that cost 2x or more than this guitar. but the quality, fit and finish, playability, and sound is very close. The bottom end isn't as pronounced as my Martin D series dread but I wouldn't expect it to be either. Otherwise, the sound is very clear, a few people have said its got a "sweet" sound. I love it for picking, but its not a bad guitar for strumming either. notwithstanding the lack of bottom end compared to a dread. I'd be very interested in trying a bigger bodied Faith though, Also, the pickup and pre amp works well,. and for an under saddle pickup seems to reproduce the acoustic sound of the guitar very accurately. I was also impressed that the guitar came in a very nice hard shell case. I bought this guitar as I wanted something less expensive to take to low key gigs and jams. However, I've just been totally blown away by how good it is. Finally, the guitar itself looks just fantastic. I can't understand how Faith can produce a guitar this good at this price point, and given it's all solid wood I expect it will take a few years for the sound to mature.

Royland Little

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