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Personalised multi point setup included

Before dispatch, your instrument will be treated to a full setup. Thats not a quick tweek but a full multi point setup by an experienced guitar technician who will check and adjust every single thing on your guitar, bass, ukulele or banjo to ensure it is performing at its absolute best.

This is not a quick process but we believe every instrument should go through our process to acheive an exacting standard of playability.


We start with the frets on your instrument. All guitar neck move and change over time so we will make sure that your frets are nice and flat as we go up the neck. We don't want any high or low spots as theis will mean your guitar will need a higher than optimum action and potentially suffer with fret buzz.

We check and properly profile the playing surface of the frets and then make sure the fret ends are finished off properly.

Truss Rod

Then it's on to the truss rod. This metal rod differs from guitar to guitar (some guitars such as classical guitars don't usually have a truss rod!) and basically controls the "relief" or curve of the neck. Not enough relief and your strings won't have enough clearance over the other frets when playing. Too must relief and you'll have a high action which gets worse as you go up the neck.

The heavier the strings then the more the truss rod needs to work. Proper adjustment in the workshop means that the action will be just right.

Top Nut

The top nut is super important and is one of the two open contact points of your guitar. The tech will check and cut each slot to make sure the strings both run freely but are not sitting in a slot that's too big.

The top nut also plays a big part in the action of your guitar so we'll hit that sweet spot between too low and too high.


Another really important part of your guitar!

On an acoustic, the saddle is cut to the correct height making sure the bottom is 100% flat and straight. This means the string can transfer its vibration properly into the body of your guitar.

For electric guitars, the saddles are adjusted to form the correct radius to match that of your fretboard.

Bridge / Tremolo
Overall Action
Machine Heads
Other Parts

GigGear Gift Voucher

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GigGear E-Gift Voucher

Once you have placed your order for the Gift Voucher you will receive a unique Gift Voucher code via email. This Gift Voucher code can then be used at our Harlow Superstore or for an online purchase.

If the Gift Voucher is for a gift you can simply forward the unique code to the recipient.

Please contact us on 01279 432900 should you have any queries.


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Hi, How long are gift vouchers valid for and can I use multiple vouchers for one purchase? Thanks


There is currently no expiry time on vouchers purchased after May 2019 and yes, you can use multiple vouchers for one purchase.

Hi, Iíve just found a voucher but no idea if itís still valid this is the redemption code (?>+-$%"£-????-C%&M) could you check please. Thanks


You can check your voucher in your account. Log in here (or create an account if you don't already have one) Then, click on the "vouchers" link and add your voucher. If there is any balance it will sow and be available to spend at our checkout.

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