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Personalised multi-point setup included

Before dispatch, your instrument will be treated to a full setup. That's not a quick tweak, but a full multi-point setup by an experienced guitar technician who will check and adjust every single thing on your guitar, bass, ukulele or banjo to ensure it is performing at its absolute best.

This is not a quick process but we believe every instrument should go through our process to acheive an exacting standard of playability.

Frets

We start with the frets on your instrument. All guitar necks move and change over time so we will make sure that your frets are nice and flat as we go up the neck. We don't want any high or low spots as this will mean your guitar will need a higher than optimum action and potentially suffer with fret buzz.

We check and properly profile the playing surface of the frets and then make sure the fret ends are finished off properly. The fret is then polished to ensure smooth string bending.

Truss Rod

Then it's on to the truss rod. This metal rod differs from guitar to guitar (some guitars such as classical guitars don't usually have a truss rod!) and basically controls the "relief" or curve of the neck. Not enough relief and your strings won't have enough clearance over the other frets when playing. Too much relief and you'll have a high action which gets worse as you go up the neck.

The heavier the strings then the more the truss rod needs to work. Proper adjustment in the workshop means that the action will be just right for the strings fitted to your guitar.

Top Nut

The top nut is super important and is one of the two open contact points of your guitar. The technician will check and cut each slot to make sure the strings both run freely but are not sitting in a slot that's too big.

The top nut also plays a big part in the action of your guitar so we'll hit that sweet spot between too low and too high.

Saddle(s)

Another really important part of your guitar!

On an acoustic, the saddle is cut to the correct height making sure the bottom is 100% flat and straight. This means the string can transfer its vibration properly into the body of your guitar.

For electric guitars, the saddles are adjusted to ensure your intonation is perfect. We will also match the saddles to the radius of your fretboard.

Bridge / Tremolo

The bridge affects the break angle and string height of your guitar and is also responsible for holding your saddles.

For a guitar with a Floyd Rose tremolo system or similar, the spring tension has to be just right to allow the tremolo to return to its "zero point" and keep everything in tune.

For guitars with standard tremolos, we can set it to float and be used both up or down like a true tremolo or we can lock the trem block back so the tremolo will only go downwards.... the choice is yours!

Intonation

Intonation is the measure of how in-tune the guitar string is across the length of the fretboard and a guitar with badly set intonation will get more and more out of tune as the string is shortened when you play.

Tiny adjustments are made to each string where applicable to adjust its length and ensure that the intonation is set just right.

Overall Action

Once all the above has been completed, the guitar is checked for playability and fine adjustments are made. This step brings everything together and means your guitar will be set up optimally.

Machine Heads

Every machine head is operated and checked for function. We need to ensure that the machine heads operate smoothly.

Electrics

All the functions of your guitar are checked to ensure everything is working as intended.

For acoustic guitars we will check the functions of the EQ system and controls as well as check the internal cabling and jack socket.

For electric guitars, all the pickups are checked for function and tonal response. All controls and switches are operated to ensure they are functioning properly. The jack socket is checked.

Other Parts

All other parts such as strap pins, bushings, tuning buttons etc are fully checked.

Dispatch

All our instruments get the same premium treatment whether you purchase online or instore.

If you have purchased online, your guitar will be carefully packed ready for dispatch. You will receive a tracking link via email.

Happy playing :)

Ernie Ball Fretboard Conditioner (2fl.oz)

Name: Ernie Ball Fretboard Conditioner (2fl.oz)
Brand: Ernie Ball
SKU: P09622
Price: 5.99 GBP
Availability: InStock

Restore natural hydration

SKU: P09622

£5.99

Earn 5 Loyalty Club Points

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Not in Stock but available to order.

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Description

Restore natural hydration, organic depth, and smooth tactical slickness to your instrument with the Ernie Ball Fretboard Conditioner.

Packaged in a compact 2oz spray bottle, this targeted conditioning formula serves as an essential bench and workbench utility. It allows musicians to protect the structural integrity of their instruments by acting as an immediate shield against the natural cracking and drying caused by climate changes, ensuring your playing surface remains healthy, comfortable, and fast without requiring complex or messy oiling procedures.

This premium wood-care treatment is well suited to gigging guitarists, guitar tech professionals, and collector enthusiasts who need to keep unfinished wood surfaces clean and structurally stable. Because a single application lifts away performance-dampening dirt and sweat without leaving sticky residues or greasy build-up, it works as a highly dependable care partner, allowing you to sustain an pristine playing surface through seasons of intense tracking or fluctuating touring environments.

Deep Conditioning and Wood Preservation

The primary benefit of the Ernie Ball Fretboard Conditioner is its ability to penetrate deep into unsealed wood grains. Every time you play, natural skin oils, acidic sweat, and ambient dust accumulate across the fingerboard, drying out the timber and causing a gray, worn appearance. Over time, extreme dryness can lead to wood shrinkage, sharp fret ends, or structural cracking. This conditioner utilises a proprietary engineered blend of natural oils that replenishes vital moisture at the source, preventing long-term timber degradation and instantly resurrecting the wood's deep, organic appearance.

Residue-Free Cleansing and Surface Friction Control

Beyond providing essential moisture protection, the formula lifts away stubborn surface grime, finger grease, and sweat deposits. Unlike basic furniture polishes or heavy oils that leave a sticky film, this specialised care product is engineered to be completely free from wax and lemon oil. It cleanses the grain thoroughly and dries to a perfectly clean, matte texture that controls surface friction. This results in a remarkably smooth, slick feel under your fingertips, minimising drag and hand resistance during fast position shifts, wide pitch bends, and complex chord changes.

Effortless Spray Application

Designed to fit smoothly into a fast setup or string-change routine, this liquid care product offers total maintenance convenience with zero operational clutter. Requiring no special application cloths or technical procedures, it cleans, conditions, and seals your fingerboard in a single straightforward step. Its fluid configuration is completely oil-free from synthetic additives and engineered specifically to prevent the sticky, dust-attracting build-up associated with basic treatments, making it perfectly safe for regular deployment on rosewood, ebony, and individual unsealed timber fingerboards alike.

Ernie Ball Fretboard Conditioner - 2oz Specifications

Bottle Capacity - 2oz (approximately 59.1 ml).
Main Function - deeply hydrates, cleans, and preserves unfinished fingerboard woods.
Chemical Formulation - proprietary engineered wax-free compound.
Ingredients Base - lemon-oil-free formula.
Surface Finish - residue-free matte texture with no sticky film.
Application Method - targeted spray application.
Compatibility - safe for rosewood, ebony, and all unsealed wood fingerboards.
Performance Benefit - prevents wood shrinkage, cracking, and structural drying.

The Ernie Ball Fretboard Conditioner injects a highly practical, reliable preservation safeguard into your routine maintenance layout. Combining deep grain hydration with a completely wax-free, clean-drying formula, this 2oz conditioning spray ensures your fingerboard wood retains peak structural health, maximum lifespan, and an effortlessly smooth playing texture.

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