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Personalised multi-point setup included

Before dispatch, your instrument will be treated to a full setup. That's not a quick tweak, but a full multi-point setup by an experienced guitar technician who will check and adjust every single thing on your guitar, bass, ukulele or banjo to ensure it is performing at its absolute best.

This is not a quick process but we believe every instrument should go through our process to acheive an exacting standard of playability.

Frets

We start with the frets on your instrument. All guitar necks move and change over time so we will make sure that your frets are nice and flat as we go up the neck. We don't want any high or low spots as this will mean your guitar will need a higher than optimum action and potentially suffer with fret buzz.

We check and properly profile the playing surface of the frets and then make sure the fret ends are finished off properly. The fret is then polished to ensure smooth string bending.

Truss Rod

Then it's on to the truss rod. This metal rod differs from guitar to guitar (some guitars such as classical guitars don't usually have a truss rod!) and basically controls the "relief" or curve of the neck. Not enough relief and your strings won't have enough clearance over the other frets when playing. Too much relief and you'll have a high action which gets worse as you go up the neck.

The heavier the strings then the more the truss rod needs to work. Proper adjustment in the workshop means that the action will be just right for the strings fitted to your guitar.

Top Nut

The top nut is super important and is one of the two open contact points of your guitar. The technician will check and cut each slot to make sure the strings both run freely but are not sitting in a slot that's too big.

The top nut also plays a big part in the action of your guitar so we'll hit that sweet spot between too low and too high.

Saddle(s)

Another really important part of your guitar!

On an acoustic, the saddle is cut to the correct height making sure the bottom is 100% flat and straight. This means the string can transfer its vibration properly into the body of your guitar.

For electric guitars, the saddles are adjusted to ensure your intonation is perfect. We will also match the saddles to the radius of your fretboard.

Bridge / Tremolo

The bridge affects the break angle and string height of your guitar and is also responsible for holding your saddles.

For a guitar with a Floyd Rose tremolo system or similar, the spring tension has to be just right to allow the tremolo to return to its "zero point" and keep everything in tune.

For guitars with standard tremolos, we can set it to float and be used both up or down like a true tremolo or we can lock the trem block back so the tremolo will only go downwards.... the choice is yours!

Intonation

Intonation is the measure of how in-tune the guitar string is across the length of the fretboard and a guitar with badly set intonation will get more and more out of tune as the string is shortened when you play.

Tiny adjustments are made to each string where applicable to adjust its length and ensure that the intonation is set just right.

Overall Action

Once all the above has been completed, the guitar is checked for playability and fine adjustments are made. This step brings everything together and means your guitar will be set up optimally.

Machine Heads

Every machine head is operated and checked for function. We need to ensure that the machine heads operate smoothly.

Electrics

All the functions of your guitar are checked to ensure everything is working as intended.

For acoustic guitars we will check the functions of the EQ system and controls as well as check the internal cabling and jack socket.

For electric guitars, all the pickups are checked for function and tonal response. All controls and switches are operated to ensure they are functioning properly. The jack socket is checked.

Other Parts

All other parts such as strap pins, bushings, tuning buttons etc are fully checked.

Dispatch

All our instruments get the same premium treatment whether you purchase online or instore.

If you have purchased online, your guitar will be carefully packed ready for dispatch. You will receive a tracking link via email.

Happy playing :)

Faith FNCE12EC Eclipse Neptune 12-String Cutaway Electro Acousitc Guitar

Faith FNCE12EC Eclipse Neptune 12-String Cutaway Electro Acousitc Guitar

Name: Faith FNCE12EC Eclipse Neptune 12-String Cutaway Electro Acousitc Guitar
Brand: Faith
SKU: FNCE12EC
Price: 1185.00 GBP
Availability: InStock

All-solid 12-string electro acoustic complete with the advanced Fishman INK preamp system

SKU: FNCE12EC

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Description

The Faith FNCE12EC Eclipse Neptune Cutaway Electro-Acoustic 12-String redefines the traditional 12-string instrument as a streamlined, high-performance stage powerhouse .

Developed under the guidance of master luthier Patrick James Eggle, this model takes Faith's signature "Baby Jumbo" body profile and adapts it seamlessly for an extended layout. The result is a guitar that generates the signature lush, natural chorus effect of twelve strings while sidestepping the unwieldy physical bulk and boomy feedback often associated with traditional full-sized jumbo instruments.

Engineered to withstand the physical and acoustic rigours of live performance, this instrument provides workhorse reliability without compromising on expressive response. By matching refined body dimensions with premium structural adjustments, it remains perfectly balanced in the hands, offering live musicians an articulate, mix-ready voice that drops perfectly into a dense live arrangement or elevates a solo performance.

All-Solid Wood Architecture

In accordance with high-end acoustic design, this instrument is constructed entirely from solid tonewoods, avoiding the tone-deadening traits of laminate alternatives. The soundboard is formed from premium solid Engelmann Spruce, selected for its highly responsive character, mid-range clarity, and smooth dynamic tracking. This top is reinforced with hand-scalloped, quarter-sawn spruce braces in Patrick James Eggle's signature X-brace configuration, ensuring structural resilience against the intense tension of twelve strings while freeing the soundboard to vibrate naturally.

The top is paired with solid Mahogany back and sides, which infuse the acoustic voice with fundamental warmth, woody presence, and a crisp midrange punch. To optimize the guitar for high-volume amplification, a specialized protective lacquer finish is applied with precise uniformity to subtly dampen erratic body resonances. This specialized coating produces a tightly compressed, focused acoustic delivery that controls feedback and slots smoothly into a live sound board without requiring aggressive equalization.

Modern 12-string Playability

Long performances are made remarkably easy due to the inclusion of a premium, figured Maple forearm contour on the edge of the lower bout. This smooth, bevelled armrest completely eliminates the sharp right-angled edge of standard acoustics, dramatically reducing muscle fatigue and keeping the picking arm relaxed. A deep Venetian cutaway further enhances playability, clearing a path to the upper frets for unrestricted access across the entire fingerboard.

The solid mahogany neck is jonied to the body via Patrick James Eggle's secure bolt-on design, ensuring a rigid connection that optimizes string energy transfer to the body. The neck is then topped with a premium Macassan figured Ebony fingerboard, which adds immediate note attack, ringing sustain, and also features the signature Faith "F" logo inlay at the 12th fret also features

Advanced Dual-Source FIshman Electronics

When plugged in, the FNCE12EC Eclipse Neptune relies on the premium Fishman INK BODY preamp system to deliver a realistic, multi-dimensional amplified tone. Rather than utilizing a solitary pickup, this dual-source configuration pairs a classic undersaddle piezo element with an under-bridge body sensor. While the piezo captures immediate string attack, definition, and transient clarity, the body sensor detects the structural vibration and natural warmth of the solid timber construction.

A low-profile preamp interface mounted on the side provides instantaneous command over the live mix. Using an intuitive body control knob, musicians can blend the structural body sensor alongside the primary undersaddle pickup to find the ideal balance between raw string cut and resonant acoustic depth. The control plate also includes a flexible 3-band EQ, a notch filter, a brilliance slider, and a bright digital tuner for swift, silent tuning adjustments between songs.

Premium Hardware and Included Hardcase

Tuning stability across all twelve lines is managed by a set of chrome Grover Rotomatic machine heads, providing fine-ratio tuning accuracy and smooth mechanical operation. Both the nut and compensated saddle are made from high-performance TUSQ material aiding tuning and string to body tonal transfer.

The guitar comes complete with a fitted plush-lined hardcase to protect the solid wood instrument during transport and storage.

Faith Eclipse Neptune Cutaway Electro-Acoustic 12-String Specifications

12-String Extended Layout — Standard double-course setup running in six narrow pairs to generate a rich, natural chorus and shimmering acoustic texture.
All-Solid Tonewood Build — Constructed entirely from solid timbers to promote a rich, organic tone that matures and improves with years of playing.
Solid Engelmann Spruce Top — Provides a highly articulate, crisp voice with a broad dynamic spectrum that tracks subtle changes in playing dynamics.
Solid Mahogany Back & Sides — Introduces classic acoustic warmth, clear mid-range projection, and a solid fundamental low end.
Neptune "Baby Jumbo" Geometry — Features a 16" (40.6 cm) lower bout that balances acoustic power and bass response without the cumbersome bulk of a standard jumbo.
Ergonomic Figured Maple Forearm Contour — Bevelled lower-bout boundary cushions the forearm, maximizing playing comfort during extended sets.
Fishman INK BODY Preamp — High-fidelity, low-profile acoustic preamp system providing comprehensive tone-shaping and stage connectivity.
Dual-Sensor Blending Matrix — Blends a fast-response undersaddle piezo pickup with a structural bridge-plate sensor to capture authentic acoustic resonance.
Patrick James Eggle X-Brace Design — Hand-scalloped, quarter-sawn spruce bracing engineered to easily support twelve-string tension while optimizing projection.
Macassan Figured Ebony Fingerboard & Bridge — Densely structured tonewood surface that yields crisp note tracking, fast string response, and long wear resistance.
Patrick James Eggle Bolt-On Neck Joint — Rigid, high-stability mahogany neck connection ensuring efficient acoustic energy transmission straight to the soundboard.
47 mm TUSQ Nut — Wideness optimized for correct 12-string spacing, using self-lubricating material to eliminate string binding and friction.
16" (40.6 cm) Fingerboard Radius — Flat, modern profile optimized for even string pressure across double courses and clean chord shapes.
Grover Rotomatic Machine Heads — Precision chrome tuners that ensure smooth, reliable adjustments and exceptional tuning retention.
Sustainable Animal-Product-Free Appointments — Replaces abalone with figured Maple detailing across the body binding, soundhole rosette, and headstock trim.
Fitted Woodshell Hardcase Included — Ships with a premium, plush-lined black hardcase to ensure complete protection during transit and storage.

Faith Eclipse Neptune FNCE12EC Cutaway Electro-Acoustic 12-String earns its place on any performing musician's stand, delivering a refined, beautifully compressed acoustic-electric voice that fits perfectly into live performance. A dependable choice for touring professionals, accompanists, and recording artists, it provides the premium playability, dual-source mixing capabilities, and structural ergonomics needed to deliver a truly massive 12-string sound with total control.

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