Tuition Terms & Conditions

Your Lesson Slot & Teacher

Lessons are weekly and will go ahead unless the lesson is cancelled by us or you.
Note that our lessons do NOT follow the school term time table.
Generally, you will have the same teacher however we may occasionally use a deputy teacher if necessary.
We use a lesson management system called Timely. You will receive various system generated emails and reminders about your lessons from this system.

Lessons are paid for in advance and in packages of four lessons via Direct Debit.
We only accept payment via direct debit.
We use GoCardless to setup and manage direct debits.
A Direct Debit payment will be taken when you run out of lesson credit.
You will be notified via email when a direct debit payment has been requested. You will generally get approximately 3-4 days notice to inform you when a payment will be taken.

If a direct debit payment fails we will attempt to contact you to take the payment.
If payment is not received promtly your lesson slot will be released.

We require a minimum of 48 hours notice to canel a lesson. Cancellations with less than 48 hours notice will be charged for in full.
We ask that students attend 80% of thier lessons which we asses this on a rolling ten week basis. Students with excessive cancellations may lose their lesson slot.
All cancellations must be made via email to tuition@giggear.co.uk.
If we need to cancel your lesson for any reason we will contact you via email or by telephone. In this instance you will retain the lesson credit on your account.

Our prefered method of communication is via email. Please add tuition@giggear.co.uk to your safe list.
In the case of short notice lesson cancellations we will attempt to contact you via telephone.

For any changes to payments, lessons, cancellations etc, please email us at tuition@giggear.co.uk.

We hope you enjoy your lessons!

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